Go to your Facebook Profile Settings & Privacy → Settings and click on Business Integrations.Ĭheck the active business integrations and click View and edit on Emplifi business connection.Ī new window will appear. To check and confirm your data connection permissions please follow these steps: Step 3 (optional) - Troubleshooting Emplifi Business Integration permissions on Facebook A new window from Facebook will appear.Ĭlick Edit Settings to adjust your permissions.Īctivate all options to give Emplifi access to view and respond to IG DMs. This step is especially important in case the pages were already part of your Emplifi Account because it will ask Facebook for the new permissions.Ĭlick the Plus Button in front of Instagram Publishing to reconnect the permissions. Step 2 - Accepting the New Permissions for Added Pages In the Messages subsection, toggle on Allow Access to Messages, hereby giving Emplifi access to view and respond to Instagram DMs Open the Instagram app and, if you have access to more than one Instagram profile, make sure to select the profile you want to enable. To give third-party providers like Emplifi access to Instagram Direct Messages, please follow these steps: Add Instagram DMs to Your Community Workflow Step 1 - Instagram Lift personalized customer care to the next level and create meaningful conversations at scale with Instagram Messaging in Emplifi Community. As the engagement platform number one, Instagram is a great tool to build authentic relationships.
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